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Sales and Service Excellence
Enable your team to achieve service excellence with a seamless customer experience journey, and maximize sales results by capturing every sales opportunity
Establish Win-Win Customer Relationship with Consultative Selling
Understand the real needs of your customers and present your product and service in terms of the value it creates for them. Build lasting and trustful relationship with your customers.
Uplifting Customer Experience with Value-Adding Strategies
Design and create an experience that gets customers to return again and again. Personalize customer experience with Moments of Magic and build customer loyalty.
Effective Communication for Service Excellence
Understand own type of personality and uncover blind spots. Master ways to build rapport and communicate with different types of customers effectively using suitable strategies.
Managing Customer Complaints Effectively
Learn how to successfully manage and meet uprising customer expectations. Effectively deal with customer complaints in various context.
Consultative Selling for Professional Services
Master consultative selling skills that can help you develop your business comfortably and sustainably.
Professional Telephone Skills for Effective Communication
Master professional skills in handling phone calls with a step-by-step approach. Manage
difficult callers in a tactful and effective manner.
Handling Difficult Customers Effectively
Master mindset and skillset for handling various types of difficult customers. Turn crises into opportunities by demonstrating outstanding service skills.
Driving Service Innovation with Design Thinking
Use Customer Journey Map to identify existing pain points and possible moments of delights in the customer experience journey. Brainstorm ways to improve customer experience.
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